Both property managers and tenants need to have solutions in place for maintenance ticketing. For the tenants,
it’s being equipped with tools that allow the ability to submit tickets for fixes and repairs. For property managers, it’s having back-end management for multitudes of tickets that span across a portfolio. Remote Landlord Systems features solutions for both.
Remote Landlord Systems features a web portal for tenants giving them the ability to submit tickets complete with an upload attachment capability that allows tenants to take pictures of whatever the cause of complaint is. For property managers, Remote Landlord Systems has a full back-end management system for responding to tenant inquiries.
When a resident calls for service, the system logs the request, and then assigns the work order to available staff. The system maintains a database of your workers and outside vendors, each with a list of competencies. Depending on the skills required, the system will suggest appropriate staff or vendors to get the repair done. A monitor dashboard screen shows the progress of work orders in real time, and all open work orders remain highlighted until they are closed. The system will produce work order statistics and reports, as well as worker productivity reports. The system will maintain an appointment book for your maintenance staff, and you can easily see who is working on what. The system tracks appliances and automates inspections so that work orders are automatically generated for any needed repairs.